Irish Intercom CEO responds to reports of complaints

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Irish Intercom CEO responds to reports of complaints


‘Matured’: Intercom chief executive Eoghan McCabe
‘Matured’: Intercom chief executive Eoghan McCabe

The chief executive of the ‘unicorn’ software firm Intercom has apologised for “poor judgment” relating to behaviour with female staff.

Eoghan McCabe was responding to an investigation by the US tech journal ‘The Information’ highlighting reported complaints against the tech founder from a number of female employees.

Intercom, which is currently Ireland’s most successful tech company valued at over €1bn with large offices in Dublin and San Francisco, is now investigating the matter, according to a statement from its board.

“Recently, questions regarding the handling of some matters that were previously investigated by HR and reviewed by the board have been raised,” an Intercom board spokesperson told ‘The Information’.

“We have engaged an expert to conduct a new review and investigation into these matters as well as our HR policies and will follow any recommendations that come from it.”

The Irish Independent understands that Mr McCabe will address the issue in a staff-wide meeting in the coming days.

In a statement, Mr McCabe said that the issues being reviewed occurred some years ago. “In the early years of the company, I demonstrated some poor judgment,” he told ‘The Information’. “I apologised at the time and have matured as a person and a CEO since then.

“I’m proud of the respectful culture we’ve built, and have long believed that people do their best work when they feel truly happy and safe. I fully support the independent review into these matters and our HR practices.”

A senior female Intercom executive has addressed the issue, supporting Mr McCabe.

“Eoghan is an exceptional leader who is visionary and strategic, as well as kind, genuine and transparent,” Karen Peacock, the chief operating officer of Intercom, told ‘The Information’ in a statement.

“He has built a culture that respects and empowers all people, which is one of the reasons I joined the company.”

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Intercom is one of the fastest growing software firms in Europe and Silicon Valley. In the past five years, it has raised €200m in funding and was last valued at more than €1bn.

Intercom’s main business is delivering customer messaging services online. Typically, this can be through dialogue boxes, pop-up customer service chat bubbles on websites and other techniques.

Tens of thousands of companies use its services, which are seen as quick and easy to operate for companies that want to deal online with customer queries or sales.

Intercom’s products are designed and developed in Dublin, while its sales and administrative headquarters are in Silicon Valley.

The company has more than 600 employees divided between offices in Dublin, San Francisco, London, Chicago and Sydney.

Irish Independent


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